Overview
At NextGen Tech Plaza, we aim to provide high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns
- Customers may request a return within 3 days of receiving the product if:
- The product is damaged during delivery
- The product is defective or not functioning properly
- The wrong product was delivered
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned with original packaging and accessories
- Proof of purchase (order confirmation or receipt) must be provided
Non-Returnable Items
Some items cannot be returned, including:
- Products that have been used or physically damaged by the customer
- Items returned without original packaging
- Certain electronic components that are sensitive or easily damaged after use
Refunds
Once we receive and inspect the returned product:
If the return is approved, a refund or replacement will be processed.
Refunds may be issued via the original payment method or store credit, depending on the situation.
Processing refunds may take 3–7 business days.
Exchanges
If you receive a defective or incorrect item, we will replace it with the same product if available. If the item is not available, we may offer an alternative product or refund.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, return shipping may be covered by us.
If the return is requested for other reasons, the customer may be responsible for return shipping costs.
Need help?
Contact us at sales@nextgentechplaza.lk for questions related to refunds and returns.
📞 Phone: 063 205 3368 / 070 477 3176